I was not registared with a dentist and one of my fillings came out. Decided to call up. Spoke to receptionist who gave me an apointment for a week and a bit away, booked it off work. ( it was for a monday around 12.30). Monday at around 11am I had my break at work and found a missed call and a text message saying my appointment had been cancelled so I phoned. I was told that the apointment had been cancelled and was not given a reason why. I asked if there was any other time that day I could be seen or if there was another dentist there who could see me and was told that if I had answered the call this morning then I could have got another time that day but at this time no. I explained that I work from 9 to 5 and dont have access to my phone during work. Personally I think that if you know you are going to cancel someones appointment that day who is in pain with a missing filling, then it would be polite to keep them a space later in the day, you may not have been able to speak with me at 9am , however once I see the message or if I had shown up at the practise for my 12.30 appointment it would have bee appreciated to be offered an alternative time. The next available appointment was 1 week later. Needless to say I cancelled this due to my bad experience on my first appointment with your practise. I called another practise who were happy to see me the day after you cancelled my appointment. I do not reccomend this practise based on the receptionist which a few people seem to have issues with on these reviews.
The younger me would be pained at the thought of me giving a dentist 5*s but the dentist's, dental assistants here have been great with mine and my children's treatment. The building is very clean and office staff are very helpful.
Excellent staff, put you at ease, would highly recommend!!!!
Joan Mangan Dental Surgery is a UK Dentist based in Antrim, Northern Ireland. Joan Mangan Dental Surgery is located at 13 Belfast Rd, Antrim BT41 1NY, UK.
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